Return Policy
Your satisfaction is our priority. Review our return and exchange policy below.
Return & Exchange Overview
At JR Copier, we want you to be completely satisfied with your purchase. We understand that selecting the right copier or printer for your business is an important decision. If you're not satisfied with your equipment, we offer a comprehensive return and exchange policy.
Last Updated: November 2024
30-Day Return Window
Purchased equipment may be returned within 30 days of delivery
Original Packaging Required
Equipment must be returned in original packaging with all accessories
Hassle-Free Process
Simple return authorization process with dedicated support
Inspection Required
All returns are subject to inspection for damage and completeness
Purchased Equipment Returns
Return Window
Equipment purchased from JR Copier may be returned within 30 days of delivery for a full refund or exchange. The equipment must be in like-new condition with minimal usage (less than 100 pages printed/copied).
Conditions for Returns
- Equipment must be in original packaging with all accessories, manuals, and documentation
- No physical damage, scratches, or signs of excessive use
- Serial numbers must match purchase documentation
- Return authorization (RA) number must be obtained before shipping
- Customer is responsible for return shipping costs unless the equipment is defective
Restocking Fee
A 15% restocking fee applies to all returns of purchased equipment, except in cases of defective or damaged equipment upon arrival. The restocking fee covers inspection, repackaging, and inventory management costs.
Leased & Rented Equipment
Early Termination
Leased equipment is subject to the terms outlined in your lease agreement. Early termination may result in fees as specified in your contract. Please contact our leasing department at (888) 498-2550 to discuss early termination options.
Equipment Exchange
If the leased or rented equipment doesn't meet your needs, we offer equipment exchange options. Exchange requests must be made within the first 30 days of the lease/rental period. Additional fees may apply based on the new equipment selection.
End of Lease Returns
At the end of your lease term, equipment must be returned in good working condition with normal wear and tear. Excessive damage or missing components may result in additional charges. We will coordinate pickup and inspection at no additional cost.
Defective or Damaged Equipment
If your equipment arrives damaged or becomes defective within the warranty period, we will replace or repair it at no cost to you.
Damaged Upon Arrival
Inspect your equipment immediately upon delivery. If damage is apparent, note it on the delivery receipt and contact us within 48 hours. We will arrange for immediate replacement at no cost.
Manufacturing Defects
Equipment covered under manufacturer warranty will be repaired or replaced according to warranty terms. Contact us immediately if you experience any issues, and our technicians will diagnose and resolve the problem, typically within 2-4 hours.
How to Initiate a Return
Contact Our Support Team
Call us at (888) 498-2550 or email [email protected] to request a return authorization. Provide your order number, contact information, and reason for return.
Receive Return Authorization (RA) Number
Our team will review your request and issue an RA number, typically within 24 hours. This number must be clearly marked on the outside of the return package.
Package Equipment Securely
Use the original packaging if available. Include all accessories, manuals, cables, and documentation. Ensure the RA number is visible on the package exterior.
Ship the Equipment
Ship the equipment to the address provided with your RA number. We recommend using a carrier with tracking and insurance. Keep your tracking number for reference.
Inspection & Refund
Once we receive your return, we'll inspect it within 5-7 business days. If approved, your refund will be processed to the original payment method within 10 business days.
Equipment Exchanges
If you'd prefer to exchange your equipment for a different model, we make the process simple:
- Follow the same return process outlined above
- Indicate your desired replacement equipment when requesting the RA number
- We'll expedite shipping of your replacement once the original equipment is received and inspected
- Price differences will be charged or refunded accordingly
- Exchanges within 30 days are exempt from restocking fees
Non-Returnable Items
The following items cannot be returned once opened or used:
- •Toner cartridges and ink supplies (unless defective)
- •Software licenses and digital products
- •Custom-configured or special-order equipment
- •Clearance or as-is items
- •Equipment with removed or damaged serial numbers
Questions About Our Return Policy?
Our customer service team is here to help with any questions about returns, exchanges, or refunds.
Phone: (888) 498-2550
Email: [email protected]
Hours: Monday-Friday, 8:00 AM - 5:00 PM CST
Address: 3120 Commonwealth Dr, Dallas, TX 75247