Privacy Policy

Information We Collect

JR Copier collects information necessary to provide professional office equipment services to businesses in the Dallas-Fort Worth area. The types of information we collect include:

Business Information

• Company name and business address
• Contact person name and title
• Phone numbers and email addresses
• Business type and industry
• Office equipment needs and usage requirements

Service Information

• Equipment specifications and configurations
• Service history and maintenance records
• Usage data for managed print services
• Performance metrics and reporting data

How We Use Information

We use the collected information to provide and improve our office equipment services:

• Deliver requested services including leasing, sales, rentals, and maintenance
• Provide technical support and customer service
• Process service requests and schedule maintenance
• Generate usage reports and billing information
• Communicate important service updates and notifications
• Improve our services based on usage patterns and feedback

Information Sharing

JR Copier does not sell, trade, or rent customer information to third parties. We may share information only in the following limited circumstances:

• With equipment manufacturers for warranty service and support
• With authorized service partners when necessary for equipment maintenance
• With financial institutions for lease and financing applications
• When required by law or legal process
• To protect our rights, property, or safety, or that of our customers

Data Security

We implement appropriate technical and organizational measures to protect customer information:

• Secure storage of physical and electronic records
• Access controls limiting information to authorized personnel
• Secure data transmission for remote monitoring and support
• Regular security assessments and updates
• Secure data destruction when equipment is returned or disposed

Equipment Data

For equipment under our service contracts, we may remotely monitor performance and usage data to:

• Provide proactive maintenance and support
• Automatically reorder supplies when needed
• Generate usage and cost reports
• Identify optimization opportunities
• Ensure optimal equipment performance

We do not access document content or personal information processed through the equipment.

Data Retention

We retain customer information for as long as necessary to provide services and meet legal requirements:

• Active customer data is maintained throughout the service relationship
• Service history is retained for warranty and support purposes
• Financial records are maintained according to applicable regulations
• Data is securely destroyed when no longer needed

Your Rights

You have the right to:

• Access information we maintain about your business
• Request correction of inaccurate information
• Request removal of information when legally permissible
• Opt-out of non-essential communications
• Receive information about data breaches if they occur

Website Usage

Our website may collect standard web analytics information including:

• IP addresses and browser information
• Pages visited and time spent on site
• Referral sources and search terms
• Geographic location data

This information is used to improve our website and better understand customer needs.

Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us:

Changes to This Policy

JR Copier may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify customers of significant changes through our website or direct communication. Continued use of our services after changes indicates acceptance of the updated policy.